Shipping policy
At OssileeHairza, we are committed to providing a smooth and reliable shopping experience. Once your order has been successfully placed and payment has been confirmed, our team will carefully prepare your order and arrange shipment as soon as possible.
Processing Time
After payment confirmation, please allow 1-2 business days for order processing and preparation before your order is shipped.
Once your order has been dispatched, you will receive a shipping confirmation with the relevant delivery details.
Shipping Options
We currently offer two delivery options within South Africa:
🚚 FREE Shipping
Courier Partner: PostNet
Delivery Time: 3-5 Business Days
Enjoy free delivery on your order with our reliable standard shipping service. Your package will be delivered securely to the nearest PostNet site at your address.
⚡ Fast Shipping
Courier Partner: The Courier Guy
Delivery Time: 1-3 Business Days
For customers who need their wigs sooner, we offer an express delivery option.
Additional Shipping Fee: R150
This option is recommended if you need your order within a shorter timeframe.
Delivery Information
To ensure a smooth delivery experience, please take note of the following important information:
🚚 Courier Operating Schedule
Our local courier partners operate during regular business days only.
- Deliveries are not available on Saturdays, Sundays, or public holidays.
- Orders placed during weekends or public holidays will be processed on the next available business day.
⏰ Processing & Delivery Time Notice
During peak seasons, promotional periods, or public holidays, processing and delivery times may take slightly longer than usual due to increased order volumes.
We recommend placing your order in advance to allow sufficient time for processing and delivery.
Important Delivery Notice
While we always aim to deliver your order as quickly as possible, we recommend placing your order at least 1-2 weeks before your desired date to allow enough time for processing, delivery, and any unexpected delays.
Please avoid placing urgent orders less than 48 hours before your required date, as we cannot guarantee delivery within such a short timeframe.
If you have any questions regarding your order or shipping, please contact our customer support team:
📧 Email: info@ossileehairza.com
📱 WhatsApp: +86 18937438167
Our team will be happy to assist you.
